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Projects

Browse our portfolio of sample customer projects, technical proof-of-concept proposals and design wins.
  • AI-Powered Customer Engagement Platform - platform architecture
    AI-Powered Customer Engagement Platform

    An intelligent customer engagement platform that combines AI chatbots, sentiment analysis, and predictive analytics to deliver personalized customer experiences across multiple channels. The system reduced support costs by 58% while improving customer satisfaction from 62% to 87% and increasing conversion rates from 2.1% to 4.8%.

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    Value outcome
    • 96% reduction in average response time (18 hours to 42 seconds)
    • 58% reduction in customer support costs
    • CSAT improvement from 62% to 87%
    • Conversion rate increased from 2.1% to 4.8%
    • Cart abandonment reduced from 47% to 26%
    • 74% of inquiries fully automated
    • Customer retention improved from 54% to 69%
    • Average order value increased 23%
    Capabilities overview
    • Multi-channel AI chatbot (web, mobile, SMS, social media)
    • Real-time sentiment analysis and escalation
    • Predictive customer journey analytics
    • Personalized product recommendations engine
    • Automated customer segmentation and targeting
    • Integration with CRM, marketing automation, and analytics tools
  • Healthcare Patient Engagement and Administrative Automation Platform
    Healthcare Patient Engagement and Administrative Automation Platform

    An AI-powered patient engagement platform that automates appointment scheduling, medical record access, and clinical documentation while providing 24/7 patient support through intelligent chatbots. The system reduced administrative workload by 65% and improved patient satisfaction scores by 42%.

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    Value outcome
    • 65% reduction in administrative staff workload
    • 68% decrease in provider documentation time
    • NPS improvement from 28 to 61 (118% increase)
    • 82% appointment self-scheduling rate
    • 72% reduction in appointment wait times
    • No-show rate decreased from 18% to 6.2%
    • 89% patient portal adoption (from 2% baseline)
    • 78% reduction in phone call volume
    Capabilities overview
    • AI-powered appointment scheduling and reminder system
    • Intelligent patient portal with natural language interface
    • Automated clinical documentation using ambient AI
    • 24/7 patient support chatbot for common inquiries
    • Integration with Epic EHR for seamless data exchange
    • Automated insurance verification and eligibility checks